A.) You will receive 100 free minutes in your third bill.
Q. Who is the underlying carrier for OPEX?
A.) All customers are provisioned to Global Crossing/Frontier.
Q. What are the OPEX billing options?
A.) OPEX sends customers a separate statement each month for their service.
Q. What are the billing increments?
A.)4.9 cent per minute rate-measured and billed in 6 second increments. minimum call time is 18 seconds.
B.)4.5 rate program& the rest-measured and billed in 60 second increments.minimum call time is 60 seconds.
Q. What name will charges be under on my bill?
A.) Customers will receive a statement directly from OPEX.
Q. What are the USF (Universal Service Fund) and PICC fees?
A.) The FCC imposed PICC fee is $3.25/line for additional Commercial lines.The 1st commercial line and all residential lines are free of charge). The FCC imposed USF of 6.71% will be charged on all interstate and international calls. Most telecoms profit from this Federaltax by charging 9.9% for this fee! OPEX charges the bare minimum.
Q.OPEX, selling calling cards?
A.) The rate is currently 14.9¢ per minute. All calling card calls will be included in your monthly bill.
Q. How will I know if I'm switched to OPEX?
A.)You can call (toll free) 1-700-555-4141 and listen for Frontieror Global Crossing.
Q. Does OPEX credit switching fees?
A.) You must call customer service and tell them the amount per line and the total charged on your local phone bill which is needed to switching fees. You will be delivered a credit for that amount on your next OPEX long distance bill.
Q. How long does provisioning take?
A.)about 3 to 11 days for the switch-over to take any effect.
| Q. Who is the underlying carrier for PNG? A. All customers are provisioned to Qwest (or Global Crossing). Q. How will I know if I'm switched to PNG? A. Just call (toll free) 1-700-555-4141 and listen for "Qwest" (or Global Crossing) who is PNG's Network Provider. Q. What do I do if I miss my verification call? A. Just go to our order form and re-enter your order. (You will not have to re-enter the entire order, just your phone, email, and zip code.) Our software will detect that you are already in the system, and prompt you to trigger another verification call. Q. What are the PNG billing options? A. PNG is a direct-billed service, which means customers will receive a separate statement each month for their service. You can either pay your bill by check or by AutoPay (credit card draft). Q. What are the billing increments? A. For the 5.9¢ and 4.9¢ Programs, the length of your calls are measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds. For the 4.5¢ Program, the length of your calls are measured (and billed) in 60 second increments. The minimum length of each call is 60 seconds. Q. Under what name will the charges appear on my phone bill? A. Customers will receive a separate statement directly from PNG. Q. What are PNG's PICC and USF fees? A. The FCC imposed PICC fee is $4.31/line for additional Commercial lines (the first commercial line and all residential lines are free of charge). The FCC imposed USF (Universal Service Fund) of 9.9% will be charged on all interstate and international calls. Q. Does PNG offer calling cards? A. Yes. The Travel Card rate is currently 12.9¢ per minute. All calling card calls will be included in your monthly bill. Stand-Alone Travel Card customers will receive a separate bill. Q. Does PNG credit switching fees? A. Yes! Just write your PNG account number on your Local Phone Bill (with the switch fee) and fax it to the PNG Customer Service Department at 513-942-5579. You may also mail it to PNG via US Mail (their address will appear on your invoice). Q. Does PNG offer Account Codes (PACs)? A. Yes, PNG offers Account Codes at no additional charge for business customers. Q. How long should it take for service to be activated? A. Please allow 10 to 15 days for the switch-over to take effect pending credit approval. Q. Who do we contact for activation problems? A. Click here to report any problems. Q. Does the $2.50 fee apply to each service separately or can we include usage from everything? A. The fee is only incurred if the total usage of all services on the account is less than $15 in any billing period. Q. Can I order PowerDial and OnePlus service together? A. Yes. You can order 1, or all of PNG's services at the same time. Just indicate on our order form which services you are interested in. It's that easy! |
| Q. When does Unitel Send me a bill? A. Calls are billed monthly by direct mail. Q. Who is the underlying carrier for Unitel? A. All customers are provisioned to Global Crossing (Frontier). Q. How will I know if I'm switched to Unitel? A. Just call (toll free) 1-700-555-4141 and listen for "Global Crossing" (or Frontier). Q. What do I do if I miss my verification call? A. Just go to our order form and re-enter your order. (You will not have to re-enter the entire order, just your phone, email, and zip code.) Our software will detect that you are already in the system, and prompt you to trigger another verification call. Q. What are the Unitel billing options? A. Unitel is a direct-billed service, which means customers will receive a separate statement each month for their service. You may also arrange to pay for yourservice automatically each month by credit card or direct checking withdrawal. Q. What are the billing increments? A. The length of your calls are measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds. Q. What are Unitel's PICC and USF fees? A. The FCC imposed PICC fee is $0/line Residential; $3.75/line Commercial. The FCC imposed USF (Universal Service Fund) of 7.7% will be charged on all interstate and international calls. Q. What does Unitel charge for local long distance? A. There is no separate rate for local long distance service (intraLATA). These calls are billed at your in-state rate. Q. What does Unitel charge for toll free calls originating from a payphone? A. If you have toll free (inbound) service, and someone calls your number from a payphone, there is a 35¢ surcharge (that goes to the owner of the payphone). Q. Does Unitel offer calling cards? A. Yes. The rate is currently 14¢ per minute for domestic calls. International rates vary. A35¢ surcharge will apply to any calls you make from a payphone. Q. Does Unitel credit switching fees? A. Yes. Please copy your local phone bill with the switching fees on it and send it in with your first Unitel payment, the amount of the switching fee will be deducted from your bill. Q. Does Unitel offer Account Codes (PACs)? A. Yes. They offer both verified and nonverified Product Account Codes (PACs). Use this form to order these. Q. How long should provisioning take? A. Please allow 10 days for the switch-over to take effect. Do not change your longdistance with your local phone company unless specifically instructed to do so. Q. Who do we contact for provisioning problems? A. Click here to report any problems. |
| TTI National FAQ- A.
Q. How do I choose to buy-out the in-state rate for an additional $3 per month offered in TTI National Gold Package? A. In the onlinesignup form, under the "Rate Plan", select the "$0.49Interstate; $3.95 Fee; $25 Min; $3 Instate" optionQ. How will I know if I'm switched to TTI National? A. Just call (toll free) 1-700-555-4141 and listen for "WorldCom" (or MCI WorldCom). Network services are provided by WorldCom. Please allow 7-10 days for full provisioning to take place. Q. What are the TTI National billing options? A. TTI National is a direct-billed service, which means customers will receive a separate statement (from that of your local telephone company) each month for their service. You can either pay your invoice traditionally - with a check - or you may elect to have your bill conveniently debited from a major credit card. A. Yes, TTI National offers top quality toll free service at the exact same rates as 1+ outbound calls. On our online service application, you may request a new toll free number or you can download our Responsible Organization Form to transfer an existing toll free number. There is no charge for the first four lines -- a $2 charge for every additional line applies. A. The length of your US Domestic calls are measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds. All international and offshore calls are billed in 6 second increments - 30 second minimum. All calling card calls are billed in 6 second increments - 60 second minimum. Q. Under what name will the charges appear on my phone bill? A. Customers will receive a separate statement directly from TTI National. Q. What are TTI National's CAC and FUSF fees? A. The FCC imposed CAC (Carrier Access Charge) fee is $3.65/line for Business Customers.(Does not apply to Residential Customers). The FUSF (Federal Universal Service Fund) of 9.9% (Residential) and 7.5% (Commercial) will be charged on all interstate and international calls. Q. Does TTI National offer calling cards? A. Yes. The rate is currently 13.9¢ per minute. All calling card calls will be included in your monthly bill. A surcharge (charge varies by payphone) applies to calling card calls originating from payphones. Q. Does TTI National credit switching fees? A. Yes. You must call customer service (number will be provided on your order confirmation) and tell them the amount per line and total charged on your local phone bill attributed to switching fees. You will receive a credit for that amount on your next TTI National long distance bill. (not to exceed $5 per line maximum) Q. How long should the switch to TTI National take? A. Please allow 7 to 10 days for the switch-over to take effect. Youwill receive an order confirmation letter directly from TTI National advising you of the status ofyour order. Q. Who do I contact if I have a problem? A. Click here to report any problems. Q. If I ordered internet service, how long will it take for me to receive my start-up CDROM? A. Please allow 4 to 10 days for the CDROM to arrive via US Mail.Q. Where can I get a list of the TTI Internet Dial Up numbers? A. TTI Internet is available from over 750 US locations. To see if TTI Internet is available in your local calling region, click here. |