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TTI National FAQ-
A.
Q. How do I choose to buy-out the in-state rate for an additional $3 per month offered in
TTI National Gold Package?
A.
In the online
signup form, under the "Rate Plan", select the "$0.49
Interstate; $3.95 Fee; $25 Min; $3 Instate" option
Q. How will I know if I'm switched to TTI National?
A. Just call (toll free) 1-700-555-4141 and listen for "WorldCom" (or MCI WorldCom). Network services
are provided by WorldCom. Please allow 7-10 days for full provisioning to take place.
Q. What are the TTI National billing options?
A. TTI National is a direct-billed service, which means customers will receive a separate statement
(from that of your local telephone company) each month for their service. You can either pay your invoice traditionally -
with a check - or you may elect to have your bill conveniently debited from a major credit card.
A. Yes, TTI National offers top quality toll free service at the exact same rates as 1+ outbound
calls. On our online service application, you may request a new toll free number or you can download our Responsible Organization Form to transfer an existing toll free number. There is no charge for
the first four lines -- a $2 charge for every additional line applies.
A. The length of your US Domestic calls are measured (and billed) in 6 second increments. The minimum
length of each call is 18 seconds. All international and offshore calls are billed in 6 second increments - 30 second minimum.
All calling card calls are billed in 6 second increments - 60 second minimum.
Q. Under what name will the charges appear on my phone bill?
A. Customers will receive a separate statement directly from TTI National.
Q. What are TTI National's CAC and FUSF fees?
A. The FCC imposed CAC (Carrier Access Charge) fee is $3.65/line for Business Customers.
(Does not apply to Residential Customers). The FUSF (Federal Universal Service Fund) of 9.9% (Residential) and 7.5%
(Commercial) will be charged on all interstate and international calls.
Q. Does TTI National offer calling cards?
A. Yes. The rate is currently 13.9¢ per minute. All calling card calls will be included in your
monthly bill. A surcharge (charge varies by payphone) applies to calling card calls originating from payphones.
Q. Does TTI National credit switching fees?
A. Yes. You must call customer service (number will be provided on your order confirmation) and tell
them the amount per line and total charged on your local phone bill attributed to switching fees. You will receive a credit
for that amount on your next TTI National long distance bill. (not to exceed $5 per line maximum)
A. Please allow 7 to 10 days for the switch-over to take effect. You
will receive an order confirmation letter directly from TTI National advising you of the status of
your order.
Q. Who do I contact if I have a problem?
A. Click here to report any problems.
Q. If I ordered internet service, how long will it take for me to receive my start-up CDROM?
A. Please allow 4 to 10 days for the CDROM to arrive via US Mail.
Q. Where can I get a list of the TTI Internet Dial Up numbers?
A. TTI Internet is available from over 750 US locations. To see if TTI Internet is available in your
local calling region, click
here. |